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Disseverence (myspace)
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I called up my hosting company to change from Unix to Windows. Some will say
this was my first mistake, however it was a needed change at the time.
It should have set off an alarm in my head when tech support referred me to sales
to complete the process. Sadly, it did not.
The salesperson was happy to help me make the change. He asked if I had my
web site backed up, and since I had anticipated them not having a script in place
to move my files from one server to another, I did. The salesperson would
later claim that he asked if "everything" was backed up. I do not believe
this is true, and even if so, it did not provide enough information to properly
foreshadow what he did next.
What he did was state, "Okay, I've deleted your old account, and created a new one
for you."
Any email that was queued for delivery? Poof. The byzantine tangle of
email aliases I'd created for various purposes over the years? Poof. And,
because they changed my DNS settings, it would be 48 hours before everything
would be back online.
I am not generally the sort to chew out customer service reps. I made enough
pointed comments to make sure that should someone be monitoring the call, they would
know I was unhappy, and that was enough for me. The sales drone indicated
that once the new account was provisioned, I would recieve an email with instructions
on setting it up, and the call was over.
5 minutes later, when that statement sunk in, I called back and cancelled my service
with them. I'm hosting with GoDaddy right now, as I've been generally impressed
with the responsiveness of their interface when dealing with my domain registration.
So far, I am happy, and am saving $3 a month from what Gate.com wanted for Windows
hosting. Once I have the Disseverence site online, I will be hosting it here
as well.
It took about 6 hours to get basic functionality, but the last quirk in the email
took the full 48 hours to shake out -- D's work was not recognizing madpoet.com
as a valid domain, so I couldn't send to her. I didn't bother to recreate
the whole email schema, but everything important is there. We'll see how this
goes... not like I'll update it till 2010 anyways. |